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Addressing Staff Transparency In The Community - Printable Version

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RE: Addressing Staff Transparency In The Community - lacer - 03-08-2021

(03-08-2021, 11:05 PM)[Yellow] Travis1421 Wrote:
(03-08-2021, 10:57 PM)Derp Wrote: This is how we know Rand touched a nerve, and now staff feels vulnerable. They just want to yell about the leak, and not actually address the post itself.
I fully disagree with this statement actually. The issue was talked about and they were told to drop it and not talk about it in the staff chat. They haven't discussed it since in the chat and they dropped it when they were told to. You were once staff. You know how serious staff leaks are taken. You're just trying to find a problem when the problem was handled and are only backing up your friend.
The post itself has little to nothing to do with the thread that was closed earlier, it's about favoritism and the good ol disconnect between staff and players that simultaneously exists and doesn't exist. I was also once staff and I have to say, leaks don't seem to be taken seriously considering Salty was never punished for it. There are a lot of problems that need to be addressed that aren't being talked about, and pretending there's nothing wrong is only adding to that set of problems.


RE: Addressing Staff Transparency In The Community - jax - 03-08-2021

I think it’s pretty obvious there needs to be some change. There have been NUMEROUS posts with tons of community engagement in the last month that have demonstrated it. Nicky, Rand, Milly, Myself, Russ and more have each brought it points / complaints / suggestions with a thread, and many more people have added their support in each respective thread.

I can’t help but feel this is all going to fall on deaf ears, and we’ll get the cookie cutter response (which is usually no response from nicol/dinks, or a vague ‘we’re working on it’)

I hope not, and I’ve already decided to limit my involvement with the community (not that anyone really cares) until these problems have been sorted out.

There hasn’t even been any official recognition of any of the previous complaints. The only upper staff that seems like he cares is Nicky.


RE: Addressing Staff Transparency In The Community - lacer - 03-08-2021

(03-08-2021, 11:27 PM)(j)ax Wrote: I think it’s pretty obvious there needs to be some change. There have been NUMEROUS posts with tons of community engagement in the last month that have demonstrated it. Nicky, Rand, Milly, Myself, Russ and more have each brought it points / complaints / suggestions with a thread, and many more people have added their support in each respective thread.

I can’t help but feel this is all going to fall on deaf ears, and we’ll get the cookie cutter response (which is usually no response from nicol, or a vague ‘we’re working on it’)

I hope not, and I’ve already decided to limit my involvement with the community (not that anyone really cares) until these problems have been sorted out.
Unfortunately, this is the cycle. Something happens to warrant bringing up community engagement, people make good points, everyone agrees, nothing is done, rinse and repeat. I'm not even sure there's anything that can be done without an active owner/halfway decent staff members.


RE: Addressing Staff Transparency In The Community - Deadpoolz - 03-08-2021

my one meme gets deleted while the all the shitpost's on the closed thread stay... man, can't even have a good laugh in a community discussion thread anymore ¯\_(ツ)_/¯


RE: Addressing Staff Transparency In The Community - Gabe - 03-08-2021

remember when lycan got demoted for leaking staffchat aha


RE: Addressing Staff Transparency In The Community - bryanbrr - 03-08-2021

(03-08-2021, 10:36 PM)A WHOLE NEEEEW NAAAAAME Wrote: So very recently there was a post regarding an issue that many felt rather strong about, whether or not they were vocal about it. It was rather hastily taken down (for three reasons, one of which wasn't relevant, as the was asking for a community discussion on the issue, one of which was being perpetuated by just two people on the long thread, and one of which wasn't true at all). 

This begs the question. Why was the community not aware of this issue, and what other issues are the community unaware of that they should probably know?
Seeing as this issue was handled within discord, it does not need to be addressed to the entire community unless necessary. Sitauation was handled and moved on from. 

Many players know that a staff discord exists, and that that's where all the decisions happen. People don't know just how much goes on in there. Some don't know that they're likely playing together in a voice call at any given time, or that most anything you do that can be perceived as even slightly negative is being recorded and talked about and broken down. That's where the committees come in. Everyone knows the committees are an issue, but the true problem with the committees lies with the extreme bias found within. You're led to believe that most of the issues on the servers are resolved in a formulaic manner to do with staff guidelines. "X happens, Y is the punishment." This is true to an extent, but bias comes into play in a pretty extreme manner.

A major example of this is the unbanning of Aeth0r, and the unbanning of Laced. Aeth0r killed 8 people in a mass RDM session, and didn't make an unban request for nearly 6 months. This issue was heavily debated with a small amount of people calling for him to stay permabanned because he has been given so many chances. Though he had been sincere in his first unban request, it was denied and he submitted another a month later. The first was denied based on some very vocal staff deciding he should stay banned because he's had so many chances. Obviously he got unbanned a month later, but they decided his banning should last nearly six months. Laced, on the other hand, killed 11 people, and has been repeatedly banned throughout his being apart of this community. He made a shitpost unban request just over a month later, which got denied because it was a meme, and then posted one more and it was accepted in just two days, with staff welcoming him back with open arms. He's more liked, especially by staff, as he is friends with a lot of them, so it just happened the second he wanted it to, despite his transgressions being worse, and him having a longer history of toxicity in the community.
If aeth0r wouldve submitted an unban request at the same length of time as laced. I'm sure the results would've been similar. This is impossible to determine based on little evidence but, I do agree that aeth0r shouldve been unbanned the first time around. 

Just like the closure of the thread posted earlier, that situation establishes a very clear bias in the staffing team towards certain individuals and against certain actions. There is zero transparency, no one knows who voted, how they voted, or why they voted that way on any manner. No one knows who is for or against closure of any threads, it's just decided without warning sometimes, and with warning other times, that it's become too much. This is where being transparent comes in. Many issues could be resolved by the voting patterns and facts the staff hide away becoming more public. This would erase the constant complaint of a disconnect between the staff team and the playerbase, and would fix the issue of high profile bans always getting a lot of pushback because the staff team tends to hide certain facts (like the teaming ban with GCubed and Rylo) so the community can't come to any of their own conclusions, and it becomes much more sketchy. More transparency would also help when certain threads bringing certain issues to light being closed in a manner that many people agree seems more like the staff is shoving the issue in a closet and locking it, rather than actually considering it resolved.
I unfortunatly have to disagree with this statement. I do not believe releasing who votes for who is a good idea. It would only create more discourse with staff and the community seeing as it would inevitably come down to "Oh you didnt want my friend unbanned, imma just shit on you because I dont like you." We as staff aren't perfect, we make mistakes (GCubed and Rylo ban) and do our best to try and correct those mistakes when we are wrong. Making the bad call doesnt occur as often as us making the good call and I'm sure you know that. I do not believe there is a significant problem with bias within our committee system and should be left as is. One thing I believe we could include more of moving forward is timely evidence posting when unban requests are made. This would help the community see what we're working with but, it'll boil down to sensitivity of the evidence, etc. 

Love ya Rand. 
Responses in Red


RE: Addressing Staff Transparency In The Community - dong - 03-08-2021

Revamping committees won't help lmao I'll tell you that straight up. I wiped them and added active members and then this happens, so don't waste your time.

People aren't held to the same standard and some are given way too many chances, whereas others would stay banned for several years rather than a few months.

Whoever leaked staff chat should be demoted, and oh yeah but if y'all weren't already aware, there are multiple people who leak staff chat to multiple individuals.


RE: Addressing Staff Transparency In The Community - lacer - 03-09-2021

(03-08-2021, 11:23 PM)thunderwalrusinnthebar Wrote: Like what would you like us to be more transparent about? Somethings should not be known by every player. An example of this is if a player is being targeted but doesn't want it to be known that they are being targeted I am not going to share with the entire community who that player is.
What? If a player is being targeted and the person targeting them is punished for it, they are most likely going to reveal who they were targeting anyways, so this argument makes 0 sense.


RE: Addressing Staff Transparency In The Community - aaaa - 03-09-2021

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RE: Addressing Staff Transparency In The Community - Tedgp908 - 03-09-2021

Remove committees in general. It’s never going to work how you guys imagine it will.