[Nicol Bolas]

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1. What can staff do better? I've said this a million times, be consistent. Some players go unpunished for trolling because they are friends with the staff that are on whereas guests that do the same exact thing are instantly warned and punished. I'm not saying to be nazi mods or anything but at least treat everyone as equals, even if they are your friends.

Very good point brought up here that I wanted to add on to. Consistency is terrible. I can think personally of multiple times I've gotten away with breaking rules because I'm friends with the staff that were on. Don't get me wrong, that doesn't make you bad staff, but it also isn't just me talking about rdming Jack or Chris Farley and they don't report me because it's funny. 
Another consistency issue is the punishments. Jfc a lot of punishments have been changed or rarely used so much that I wouldn't blame a moderator or an admin if they have to ask if T on T is 2 slays. (an example I use because it's been changed so much. First it was 1. Then it was always 2. And now I think if its intentional its 2 but accidental is 1? But that doesnt make sense because intentional inno on inno or even D on D would still be 1. That's an issue for another post) 

Make a set and simple guideline for all punishments. Thanks for bringing it up, Foxka

We do have a guideline system that tends to cover most situations here. Consistency is something I've been trying to work on as my time and Staff are aware. I do agree with your above points and it is something that needs to be worked on.

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Time to make an unpopular reply and drop my rep by 50 points. 

I think that this take is dumb. And I'm not shitposting since I have to clarify that every time I make a post now. And yes, I'll elaborate.
Everyone wants to blame the servers issues on some invisible boogeyman every time people aren't happy, because it's easier than actually taking the time to get evidence and do something about it. In most cases, I'd be the one to argue that people are too sensitive and take it too seriously, and though I haven't abandoned that mindset, I do agree that there are regulars and guests who actually do harass people and have the intent to ruin the game for everyone who isn't their friend (yes people have friend groups, you don't have to say clique for everything, you're not a 6th grade health teacher).
So what should you do about these people, you ask? Easy. Ban them, there you go. 90% of us think of at least 2-3 people on server every time we read a post like this, so why aren't they banned yet? Because we think it's too tedious to gather evidence, make a report, and let it sit and be judged upon the high courts. So maybe we grab a clip or two and a couple screenshots, but it's not worth the effort by then and it collects dust in our hard drives or gets deleted until someone else does the job in 8 months so you can tack it on. The only thing you can do is encourage players to send you clips and screenshots of problem players in small doses, then guess what? When just 4 people send you just 2 clips of toxic players harassing people or breaking some other rule, you've got 8 pieces of evidence to take action with. Keep an archive, don't put your regulars and members through the process of collecting all 8 (or however much it takes) pieces of the puzzle to ban someone, encourage them to give you what they have, and keep what's actually viable. Then, the staff become a hub for all negative incidents, and when compiled properly, with good communication, will stop players from just breaking a couple rules when one staff is on and then waiting for the next one so that it's a clean slate. (Don't get me started on Awarn. I shouldn't have to explain that it would never be used properly in this way. If it would, it'd be cool, but it rarely is) 
Listen, one of the major events that made me resent old staff was a weeklong issue with a group of trolls where I asked staff to do something about someone who wasn't dealt with until the end of the week when I finally sacked up and in just 2 hours got the person who's entire group of friends had been harassing me for almost 7 days. What did I learn from this? Staff are helpful, sometimes. But also unreliable, and as a player I have to gather at least some evidence. When it's no longer the job of the regular to gather all the evidence to ban someone like that, the server will slowly (and I mean slowly) start to remove or punish the problem children when a system is used properly. 
My last piece of input is about prevention of these issues. Why haven't we discussed systems like voice battery, chat filters, spam bots, and actual enforcement of spam rules? Oh wait- We have, a lot. We just never use them haha silly me. Use what you have, prevent what you can, and bam, half of the problem disappears just like that. If nobody is able to sing into their mic for 4 minutes straight, then you wont have to worry about doing anything about it because it's never gonna be a problem anymore. If nobody is able to send 30 messages in 30 seconds then you wont have that issue anymore. (And I stg don't use my example variables against me because you know I just thought of them in 2 seconds.)

TLDR; Staff: Sack up and do something about it
           Players: Sack up and get some evidence to the staff
                                                   Making a forum post that does nothing is going to do (get this) nothing

I did not write this thread with intention as it being a magical fix-all for community issues. I made it because I enjoy being open about issues I see and I wanted a single place for discussion like this to take place. A lot of the problem-players have gotten punished and banned, although I know it isn't always something that can be seen. I understand the frustration when it feels like nothing is being done but I don't want you to feel alone. I promise we as staff have been trying our hardest but we're not omnipotent. We make mistakes just like any other player and while evidence is being gathered, it's not the easiest to come by. I appreciate the time you took to respond to the thread Milkman thank you.

As for voice battery, it has been discussed plenty of times (you can look through the suggestions portion of the forums to confirm this) and the general consensus with staff and nonstaff is that it would be worse for the server. I won't bring up every pro and con, however the community was largely against a voice battery. Not to say it cannot be discussed again however. 

I have yet to see too many issues with spam rules being ignored, and I do tend to stop spam of any kind when it takes place.